EXTREMELY URGENT :
All comrades are now aware that presently 72 Post Offices in West Bengal Circle are performing under Project Arrow (64 offices under Phase-III & 8 offices under Phase-IIIa).These offices generate scores daily on their performances in different modules basing on KPI (Key Performance Index).
A software named DATA EXTRACTION TOOL (D.E.T.) is used for picking up all data daily from Project Arrow offices, which contribute to generate the score of the office at the end of the day. This score is uploaded to All India server which is accessed by all tiers of officers who monitor the Project.
The KPI is 100 points which is broken up among Delivery, Savings Bank, Despatch, eMO, Mail Received and not sent for Delivery etc. The last item target is 0% and certain lapses are awarded with negative scoring. Today, performance of an office, this way, is entirely regarded on this point scoring and the officers are putting all the efforts and energy to procure high marks everyday in this test. The officers at grassroot level are also facing enormous pressure to elevate the KPI score and they are aggressively doing whatever needed to achieve 'a perfect 100' , be it legal or not-so-legal.
The Circle Unions have been reported on quite a few occasions that administrative authorities are ordering many local arrangements which are not permissible under extant rules. Somewhere they are compelling Postmen and delivery P.A.s to return articles with inappropriate remarks (to reduce number of undelivered or in-deposit articles), somewhere fictitious bags or station bundles are prepared for local mails also and shown as dispatched.
Project Arrow was devised to ensure better service to the people, but because of the way it is being handled now, it is ending up in exercising innovative ways to score marks through various technological or actual manipulations. Where there is problem of delivery, no proper arrangement is explored, none is getting deep into the problem, the target only is to create panic to reach the expected figure. The System Assistants are tortured as a nightmare. No formal order is being given from authorities for such manipulations, and we are getting ourselves incriminated into it. Thus the Project which provided us a hope is getting frustrated to its original object and none other than our bureaucrats are responsible for spoiling the opportunity. We cannot sit tight and watch the situation to continue.
The Circle Unions require categorical information regarding the overall situation of all the Project Arrow offices in each Unit / Division. We need to know whether any type of malpractice / Arrangement beyond permissibility of Rules / Retention beyond office hours regularly / Humiliating comments or threats from administrative authorities / verbal orders which are not transformed into a written one within reasonable time / preparation of unnecessary and unruly bag or station bundles to hide in-deposit article / Unusual engagements of System Assistants beyond 8 hours and interference into their personal life and time is taking place in the Unit and Divisions.
PLEASE SEND YOUR REPORT WITH CATEGORICAL INSTANCES POSITIVELY WITHIN 31st DECEMBER 2009 AS THE CIRCLE UNIONS WILL TAKE UP THE ISSUE WITH THE Ch PMG ON 6th JANUARY 2010. OUR SYSTEM ASSISTANT COMRADES HAVE BEEN INSTRUCTED THROUGH SMS TO ASSIST THE BRANCH / DIVISIONAL SECRETARIES IN PREPARATION OF THE REPORT. DUE TO LACK OF TIME, PLEASE SEND REPORT THROUGH E-MAIL AT firstname.lastname@example.org.
Please contact Com. Janardan Majumdar, Circle Secretary, Group-C, at 9433459963 or Com. Bijan Chakraborty, Asst. Circle Secretary at 9831209684 / 9432937329 for clarification, if required.